Frequently asked questions

How much does it cost?

Our flat-rate wash & fold laundry pricing makes laundry predictable and affordable. We've eliminated the hassle and sticker shock of per pound pricing. Stuff your bags full; it doesn't change the price! With that, we have a $30 bag & a $40 bag for wash & fold laundry.

Dry cleaning & launder-press garments are priced per piece between $3-$6.

What you should look for in a delivery laundry service?

It's important to know who is doing your laundry!

While you might not care who is delivering your pizza, you should care who is doing your laundry. With the rise of middle-man apps that pair you with the closest or cheapest service provider, you have no idea who is picking up, cleaning, and delivering your clothes. And, this likely changes order-to-order - sometimes even being sent to individuals to wash at their home instead of a professional company operating in a professional laundry facility.

At The Folde, we're real people doing real laundry - really well.

What should you expect from your first order?

We get it; this whole pick-up and delivery laundry concept is new. We’re here to help bridge the gap between your traditional laundry practices and our new, digital take on it. We've put together a complete guide to your first order here.

How do most people use The Folde?

It's not always clear how to best use it in unison with the rest of your life: budgets, schedules, work, school, family, etc. There is no one size fits all solution.

We asked our customers how they use The Folde to better show you the flexibility that a residential laundry service can provide. Here is what we found.

How do I customize my laundry preferences?

Laundry is tricky! Everyone has their own preferences. And, it’s our goal to make sure you know how to share these preferences with us. After all, saving time on laundry day isn’t worth much if it’s not exactly how you want it, right?

We offer customizations for detergent, softener, bleach, hang-dry, folding preferences, hanging preferences, and more. Here are some tips to help you customize your laundry preferences before scheduling your next order.

How do the bags work?

With your first order, you will be provided two specific wash and fold bags and one specific dry cleaning bag to easily separate your dry cleaning clothes from your wash and fold clothes.

Please note that any items that you wish to be pressed should be included in the dry cleaning bag and will be priced individually. Learn more about our laundry bags here.

Do you offer next-day service?

Yes! We offer next-day delivery for wash & fold laundry orders for an additional $5.

In your app, you first have the option to select which laundry services you need. The options here are 1) wash & fold laundry service and 2) dry cleaning service, or 3) both.

If you only need wash & fold laundry service, you’re eligible for next day laundry delivery. Not into that? Two-day service is still available at the same price and the same scheduling availability.

Are most people comfortable leaving their clothes out for pickup and delivery?

We get the following questions often:

  • What if I don’t want to leave my clothes out?
  • Should I be nervous of someone stealing my laundry?
  • How to I keep my clothes safe if I live in an apartment?
  • Can you deliver to my back door instead of my front door?

So, we talked with our delivery drivers and logistics team to come up with some tips on how to responsibly leave your laundry out for delivery laundry service.

Delivery  Q&A

Do you accept walk in orders?

We do not. All ordering is processed online for pick-up and delivery service. Got questions? Feel free to call us at 833-676-5807 or email support@thefolde.com

How do I know if my address is within your delivery zone?

The easiest way to know if your address is serviced is to sign up for an account here. Once you enter your address you will be notified if your address is serviced. If your address is not currently serviced, you will be notified when service reaches your area.

You can also see our delivery radius for both Austin & Houston, TX  here.

What are your pickup and delivery time slots?

The best way to find out is to sign in here.

On Monday, Wednesday, and Friday our AM pickup and delivery route is from 8am - 1pm and the PM pickup and delivery route is from 2pm - 7pm.

On Tuesday, Thursday, Saturday, and Sunday all pickup and deliveries are from 10am to 3pm.

Next day, express wash & fold deliveries are available for wash & fold orders picked up before 3pm for +$5.

With a 5-hour delivery window, we keep you notified by automated text messages when your driver has a more accurate ETA. However, most customers opt to leave their clothes out for pickup. If you have any notes on where to collect your clothes (ex. back porch, by garage door, at concierge desk, etc) feel free to include those in your address notes. 

Do you offer next-day delivery service?

Yes - for wash & fold orders. Next-day, express wash & fold laundry delivery is available on all orders collected before 3pm for +$5. This is not available for orders including dry cleaning. Here is more information on how next-day wash and fold delivery service works.

I was notified my laundry delivery was delayed. What do these delays mean?

There are a few reasons a laundry delivery might be delayed. While we always work to get everything delivered on schedule, there are some instances where we need more time to clean properly. These vary in cause from errors on your end to errors on our end.

Here is what these special situations are, how to fix them moving forward, and when you will get your clothes back.

Treatment  Q&A

Who is responsible for items left/damaged in pockets?

As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They do their best to ruin your day and ours.

While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge. However, we are not responsible for any remaining damage due to customer oversight.

So, help us out! Please check your pockets!

Can I put laundry into my dry cleaning bag?

Our dry cleaning bags are much larger in size as compared to our two flat-rate wash and fold bags to accommodate the gentle nature of our dry cleaning product.

Any clothes not transferred to the proper The Folde branded bags will be estimated for pricing into our flat-rate bag pricing structure. As such, any wash & fold that is included in our dry cleaning/launder press bags will be charged as a Standard Bag ($30)  and an XL Bag ($40) totaling $70.

Can I get a replacement bag?

Yes! If you need a new laundry bag, one will be provided with your next order for $5. Feel free to specify in your order notes or ask your driver at pickup.

Pricing Q&A

I didn't understand the pricing. Can I get a refund?

We handle refunds on a case by case basis. However, all pricing options are stated clearly on both our How It Works page, Pricing page, and ordering portal upon signing up and placing your order. The Folde is not liable for issuing refunds or credits on the sole basis of not understanding the pricing structure. We've worked to make it as transparent and simple as possible. For questions on pricing or billing, please contact support@thefolde.com or call/text 833-676-5807.

Do you charge extra for special requests?

There are some special requests that we charge extra for. The easiest way to view this is by logging into your account HERE and browsing your account preferences.

These include:

  • Fabric Softener: $.50
  • Bleach: $1
  • Hang dry: $5/bag
  • Sanitization: $10
  • Replacement bag: $5
  • Next-day wash & fold delivery: $5
  • Hang all tops: $3/bag
  • Hang all pants: $3/bag
  • Missed pickup: :$15
Do business owners or Airbnb rental hosts get discounted pricing?

Yes - we offer commercial pricing and free delivery to all business and commercial partners. For more on our discounted commercial laundry pricing, choose which service you're interested in here.

Ready to get started with delivery laundry service?