Does mobile pick-up and delivery cost extra?
What is the delivery fee?
All pickup and delivery laundry and dry cleaning orders are subject to a $6 delivery fee. The $6 fee covers both pickup and delivery – which means your total cost is $6, not $12. For more information on our pricing, delivery fees, or custom packaging requests, visit www.thefolde.com/pricing.
Note – Businesses that qualify for discounted business pricing are exempt from the $6 delivery fee. To apply for discounted business pricing on your laundry or dry cleaning, email firstname.lastname@example.org.
Why am I charged a delivery fee?
At The Folde, we pay our drivers as full-time W2 employees that are covered by insurance and driving our company vans – you may have seen them around! We’re pretty proud of our fleet of delivery vans!!
With that, our drivers are compensated a fair and responsible wage – unlike delivery services that pay their employees as contractors that rely on tips. This fair wage and benefit plan is part of an initiative to make sure your laundry is always taken care of in the best way possible – from the van it is delivered in to the person delivering it.
What is the difference between the ‘next-day fee” and the standard “delivery fee” on orders?
Starting in January 2020, The Folde is offering express, next-day wash and fold service. Wash & fold laundry orders that wish to be returned next-day will be subject to a $5 next day turnaround on top of the standard $6 delivery. Doing quality laundry takes time but we had plenty of feedback that an upgraded next-day turnaround was something our customers wanted – without sacrificing any quality. That is why we offer the next-day service with an additional fee. When ordering, you’ll be prompted to decide whether you want this order upgrade or not. Our standard two-day service is still above industry average if you’re interested in saving money.
Questions? Comments or concerns? Let us know! Feel free to reach out by email at email@example.com, phone/text at 512-676-5807, or on social media: Facebook, Instagram, or Twitter. Not into that? Browsing our FAQ page might help too.