Customer Support

Questions on your existing laundry order? Questions on what to expect with your first dirty laundry pickup? Start a live chat conversation!


Our customer service team is also available by email. Please allow 24-hours on all email responses. Reach out by email now.


Our phone support is open in slightly modified hours of operation. You're welcome to give us a call at 833-676-5807. For best results and a more personal account walk through, schedule a call with a product specialist.


We're always improving our products and services! Interested in providing feedback on your recent experience? Fill out our customer experience survey!

Support for anything you need!

This includes everything from frequently asked questions to scheduling laundry pickups and navigating your online laundry account. Customer support business hours are scheduled from 7am-7pm Monday through Friday and 7am-noon on Saturdays. If you contact us after hours and we’ll get back to you the next business day.

Average response time during business hours is within 30 minutes. Response times may vary.

Frequently Asked Questions

For more detailed list of frequently asked questions, you can visit our FAQ page here.

What to look for in a delivery laundry service?

With other chores like grocery shopping, dog walking, and lawn care available at the click of a button, why not laundry?

Whether you’re a family-homeowner with a washer & dryer who needs a helping hand or a renting young professional without access to a washer and dryer, laundry services are proving that there is room at the table for laundry when considering chores to outsource online. But with the trend of pickup and delivery laundry service becoming more mainstream, there are some considerations you should make before sending your clothes out for cleaning.

So, how do you find a reliable laundry service near you? Here are some tips to consider as you begin searching.

What should I expect with my first order?

We get it; this whole pick-up and delivery laundry concept is new. We’re here to help bridge the gap between your traditional laundry practices and our new, digital take on it. We've put together a complete guide to your first order here.

How do most people use The Folde?

It's not always clear how to best use it in unison with the rest of your life: budgets, schedules, work, school, family, etc. There is no one size fits all solution.

We asked our customers how they use The Folde to better show you the flexibility that a residential laundry service can provide. Here is what we found.

How can I customize my laundry preferences?

Laundry is tricky! Everyone has their own preferences. And, it’s our goal to make sure you know how to share these preferences with us. After all, saving time on laundry day isn’t worth much if it’s not exactly how you want it, right?

Here are some tips to help you customize your laundry preferences before scheduling your next order.

How much does it cost?

Our flat-rate pricing makes laundry predictable and affordable. We've eliminated the hassle and sticker shock of per pound pricing. Stuff your bags full; it doesn't change the price! To view our pricing page, click here.

ready to get started with delivery laundry service?