Customer Support

Questions on your existing laundry order? Questions on what to expect with your first dirty laundry pickup? Start a live chat conversation!

Our customer service team is also available by email. Please allow 24-hours on all email responses. Reach out by email now.

Our phone support is open in slightly modified hours of operation. Monday through Friday 9am-5pm and Saturday 9am-noon. Call 833-676-5807 now!

We're always improving our products and services! Interested in providing feedback on your recent experience? Fill out our customer experience survey!

Support for anything you need!

This includes everything from frequently asked questions to scheduling laundry pickups and navigating your online laundry account. Customer support business hours are scheduled from 7am-7pm Monday through Friday and 7am-noon on Saturdays. If you contact us after hours and we’ll get back to you the next business day.

Average response time during business hours is within 30 minutes. Response times may vary.

Frequently Asked Questions

For more detailed list of frequently asked questions, you can visit our FAQ page here.

Do you have an app?

Yes! We do have an app that makes scheduling and tracking your order. You can download our app here!

How do I schedule my first dirty laundry pickup?

You can download our app HERE or schedule your pickup on our website HERE. We highly recommend using the app, if possible.

Bags are provided with your first scheduled pickup. Once your clothes are cleaned and delivered, the bags are yours to keep - stuff them full and reorder at your convenience.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Upon placing your first order, you will be provided two specific wash and fold bags and one specific dry cleaning bag to easily separate your dry cleaning clothes from your wash and fold clothes.

Kindly note that any items that you wish to be pressed should be included in the dry cleaning bag and will be priced individually.

While we do our best to catch dry cleaning items that are placed in the wash and fold bags, we can't always catch everything. The Folde is not responsible for dry cleaning items sent in wash and fold bags.

Do I have to be home for pickup or delivery?
Not going to be home? No problem! Most customers prefer we pickup and deliver right from their doorstep. You'll be updated by text and email with photo documentation. If you won't be home for your first pickup, you can leave your laundry in other bags or hampers - we will return your clean clothes with your new, personalized laundry bags.

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