If your message is urgent, please reach out to our customer support team below.
Questions on your existing laundry order? Questions on what to expect with your first dirty laundry pickup? Start a live chat conversation!
Our customer service team is also available by email. Please allow 24-hours on all email responses. Reach out by email now.
We have compiled a list of helpful links to help you find you way around.
Our flat-rate wash & fold laundry pricing makes laundry predictable and affordable. We’ve eliminated the hassle and sticker shock of per pound pricing. Stuff your bags full; it doesn’t change the price! With that, we have a $30 bag & a $40 bag for wash & fold laundry.
Dry cleaning & launder-press garments are priced per piece between $3-$6.
It’s important to know who is doing your laundry!
While you might not care who is delivering your pizza, you should care who is doing your laundry. With the rise of middle-man apps that pair you with the closest or cheapest service provider, you have no idea who is picking up, cleaning, and delivering your clothes. And, this likely changes order-to-order – sometimes even being sent to individuals to wash at their home instead of a professional company operating in a professional laundry facility.
At The Folde, we’re real people doing real laundry – really well.
We get it; this whole pick-up and delivery laundry concept is new. We’re here to help bridge the gap between your traditional laundry practices and our new, digital take on it. We’ve put together a complete guide to your first order here.
It’s not always clear how to best use it in unison with the rest of your life: budgets, schedules, work, school, family, etc. There is no one size fits all solution.
We asked our customers how they use The Folde to better show you the flexibility that a residential laundry service can provide. Here is what we found.
Laundry is tricky! Everyone has their own preferences. And, it’s our goal to make sure you know how to share these preferences with us. After all, saving time on laundry day isn’t worth much if it’s not exactly how you want it, right?
We offer customizations for detergent, softener, bleach, hang-dry, folding preferences, hanging preferences, and more. Here are some tips to help you customize your laundry preferences before scheduling your next order.
With your first order, you will be provided two specific wash and fold bags and one specific dry cleaning bag to easily separate your dry cleaning clothes from your wash and fold clothes.
Please note that any items that you wish to be pressed should be included in the dry cleaning bag and will be priced individually. Learn more about our laundry bags here.
Yes! We offer next-day delivery for wash & fold laundry orders for an additional $5.
In your app, you first have the option to select which laundry services you need. The options here are 1) wash & fold laundry service and 2) dry cleaning service, or 3) both.
If you only need wash & fold laundry service, you’re eligible for next day laundry delivery. Not into that? Two-day service is still available at the same price and the same scheduling availability.