With other chores like grocery shopping, dog walking, and lawn care available at the click of a button, why not laundry?
Whether you’re a family-homeowner with a washer & dryer who needs a helping hand or a renting young professional without access to a washer and dryer, laundry services are proving that there is room at the table for laundry when considering chores to outsource online. But with the trend of pickup and delivery laundry service becoming more mainstream, there are some considerations you should make before sending your clothes out for cleaning.
So, how do you find a reliable laundry service near you? Here are some tips to consider as you begin searching.
It's not always clear how to best use it in unison with the rest of your life: budgets, schedules, work, school, family, etc. There is no one size fits all solution.
We asked our customers how they use The Folde to better show you the flexibility that a residential laundry service can provide. Here is what we found.
Laundry is tricky! Everyone has their own preferences. And, it’s our goal to make sure you know how to share these preferences with us. After all, saving time on laundry day isn’t worth much if it’s not exactly how you want it, right?
Upon placing your first order, you will be provided two specific wash and fold bags and one specific dry cleaning bag to easily separate your dry cleaning clothes from your wash and fold clothes.
Please note that any items that you wish to be pressed should be included in the dry cleaning bag and will be priced individually.
While we do our best to catch dry cleaning items that are placed in the wash and fold bags, we can't always catch everything. The Folde is not responsible for dry cleaning items sent in wash and fold bags.
For more information on our bags, you can read more here.
We get the following questions often:
So, we talked with our delivery drivers and logistics team to come up with some tips on how to responsibly leave your laundry out for delivery laundry service.
We do not. All ordering is processed online for pick-up and delivery service. Got questions? Feel free to call us at 833-676-5807 or email email@example.com
The easiest way to know if your address is serviced is to sign up for an account here. Once you enter your address you will be notified if your address is serviced. If your address is not currently serviced, you will be notified when service reaches your area.
You can also see our delivery radius for both Austin & Houston, TX here.
The best way to find out is to sign in here.
On Monday, Wednesday, and Friday our AM pickup and delivery route is from 8am - 1pm and the PM pickup and delivery route is from 2pm - 7pm.
On Tuesday, Thursday, Saturday, and Sunday all pickup and deliveries are from 10am to 3pm.
Next day, express wash & fold deliveries are available for wash & fold orders picked up before 3pm for +$5.
With a 5-hour delivery window, we keep you notified by automated text messages when your driver has a more accurate ETA. However, most customers opt to leave their clothes out for pickup. If you have any notes on where to collect your clothes (ex. back porch, by garage door, at concierge desk, etc) feel free to include those in your address notes.
Yes - for wash & fold orders. Next-day, express wash & fold laundry delivery is available on all orders collected before 3pm for +$5. This is not available for orders including dry cleaning. Here is more information on how next-day wash and fold delivery service works.
There are a few reasons a laundry delivery might be delayed. While we always work to get everything delivered on schedule, there are some instances where we need more time to clean properly. These vary in cause from errors on your end to errors on our end.
Here is what these special situations are, how to fix them moving forward, and when you will get your clothes back.
As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They do their best to ruin your day and ours.
While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge. However, we are not responsible for any remaining damage due to customer oversight.
So, help us out! Please check your pockets!
Our dry cleaning bags are much larger in size as compared to our two flat-rate wash and fold bags to accommodate the gentle nature of our dry cleaning product.
Any clothes not transferred to the proper The Folde branded bags will be estimated for pricing into our flat-rate bag pricing structure. As such, any wash & fold that is included in our dry cleaning/launder press bags will be charged as a Standard Bag ($30) and an XL Bag ($40) totaling $70.
Yes! If you need a new laundry bag, one will be provided with your next order for $5. Feel free to specify in your order notes or ask your driver at pickup.
We handle refunds on a case by case basis. However, all pricing options are stated clearly on both our How It Works page, Pricing page, and ordering portal upon signing up and placing your order. The Folde is not liable for issuing refunds or credits on the sole basis of not understanding the pricing structure. We've worked to make it as transparent and simple as possible. For questions on pricing or billing, please contact firstname.lastname@example.org or call/text 833-676-5807.
There are some special requests that we charge extra for. The easiest way to view this is by logging into your account HERE and browsing your account preferences.