We will now be in your neighborhood from 10am – 3:30pm.
Simply put, it means that we will be in your neighborhood for pickup and delivery at a slightly different time than usual. We will now be in your neighborhood from 10am – 3:30pm.
There are no changes that need to be made on your end. We have made all the necessary changes for you.
Thanks for understanding! If you’re curious to learn more, we’ve included a more detailed explanation below.
A laundry delivery route is a timeslot available to each neighborhood that we service. Some neighborhoods have multiple routes per day while others have only one per day. Some neighborhoods have morning availability (8am-1pm), some have afternoon availability (10am-3:30pm) and some have evening availability (2pm-7pm).
Our drivers operate like FedEx and Amazon deliveries instead of Uber rides or pizza delivery. When you reserve a spot on the laundry delivery route, you are reserving your spot with the driver in your neighborhood. While you do know the time frame the driver will be there, you do not know the exact time of his arrival.
The driver will notify you when they are on the way through our automated messaging system. If no clothes are left out, they will personally 1) call you, 2) text you, 3) then call you again from the same phone number. If at that point we can’t reach you in 3-5 minutes, our drivers are instructed to move on with their route.
As the number of your neighbors using the service changes, we make slight adjustments to the route availability in your neighborhood. This allows us to keep our drivers on schedule! When making these changes, we aim to minimize the interruptions on your current schedule. For example, a change from 8am-1pm to 10am-3pm only shifts the window back two hours – leaving plenty of overlap.
Your clothes, your time, and your trust are all very personal. That’s why our drivers are professional, full-time W2 employees.
We’ve hired a team of experienced and dedicated delivery drivers to captain our fleet of delivery vehicles. All of our delivery drivers have undergone thorough training to guarantee each and every order is treated with care and is picked up or delivered according to your account preferences.
No contractors, no gig-workers, no unlivable wages, and no driving personal vehicles.
Your recurring order has been rescheduled already. There is no need to make any changes.
Most customers (recurring or non-recurring) opt to not be present at their pickups anyways. Simply leave your clothes out on pickup day and we will handle the rest!
Absolutely! You’ll be updated with photos and text messages. If you won’t be home for your pickup, you can leave your laundry in other bags or hampers that we will return with your clean clothes. Check out our pickup & delivery tips below.
No, there is no impact to your turnaround time.
In your app, you first have the option to select which laundry services you need.
The options here are:
1) wash & fold laundry service
2) dry cleaning service
3) both.
If you only need wash & fold laundry service, you’re eligible for next-day laundry delivery.
Unfortunately, this does not apply to orders that include any dry cleaning treatment. The default turnaround time on dry cleaning delivery is still two-days.
Learn more about laundry delivery route turnaround times below.
Wash and fold laundry and dry cleaning delivery in Austin & Houston, Texas.
