When should I expect my clean laundry delivery?

Your laundry order’s delivery schedule is totally up to you. We offer a two-day turnaround on laundry (including hang-dry) and dry cleaning services. All pickup and delivery options are functions of your zip code and service area. The best way to see what time slots you are eligible for it to login and begin to place an order here. Our AM delivery route is from 8am – 1pm. Our PM delivery route is from 2pm – 7pm. We also have mid-day route options between 10am-3pm.

 

What is the route schedule?

Please note that ordering for a specific route is closed one-hour before that route starts. Having your order scheduled in advance helps guarantee that you will have a spot on that route. While we always do our best to service everyone that needs a pickup or delivery, there are peak times that cause routes to fill up.  When these routes reach capacity, we do not accept any more orders. All incoming orders will be defaulted to pick another route.

Monday AM 8am-1pm | Monday PM 2pm-7pm

Tuesday Mid-day 10am-3pm

Wednesday AM 8am-1pm | Wednesday PM 2pm-7pm

Thursday Mid-day 10am-3pm

Friday AM 8am-1pm | Friday PM 2pm-7pm

Saturday Mid-day 10am-3pm

Sunday Mid-day 10am-3pm

You will be sent text/email notifications throughout the process to update you on the status of your dirty laundry pickup and clean clothes delivery. If you are not home for your scheduled delivery, our driver will leave your clothes at the designated drop off point as noted in your account. You will be sent an automated text message with photo confirmation of the delivery.

Can I cancel or reschedule a delivery?

Yes, if the default delivery date or time does not work with your schedule, we can postpone delivery to a different day or time depending on the availability in your zip code. To request a rescheduled delivery, please contact support@thefolde.com or call/text 833-676-5807.

 

Can I set a specific delivery time?

Unfortunately, we do not accommodate smaller pickup or delivery window requests. Our driver’s AM routes are set each morning at 6am and PM routes are set each afternoon at 1pm. After that, order adjustments for that day can’t be adjusted. With that, we are currently not able to accommodate requests for specific pickup and delivery times. However, we will keep you informed on the status of your pickup and delivery through our automated text message/email updates letting you know when we’re on the way and again once we’ve stopped by to complete your pickup or delivery.

 

Questions? Comments or concerns? Let us know! Feel free to reach out by email at support@thefolde.com, phone/text at 833-676-5807, or on social media: Facebook, Instagram, or Twitter. Not into that? Browsing our FAQ page might help too!

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