What are the pickup and delivery time slots?

The Folde offers flexible laundry delivery options in both Austin & Houston, Texas.

They’re very common questions when first getting started:

  1. How do these 5-hour time slots work?
  2. How will I be notified?
  3. How do most customers handle the 5-hour time-slots?
  4. Can I get next-day service?

We get it; this pick-up and delivery laundry concept is new. But, you’re off to quite the start switching from your traditional laundry practices and hopping on board with our new, digital take on it. Here’s how the pickup and delivery time slots work at The Folde.

1) How do these pickup and delivery time slots work?

Pickup and delivery time slots vary depending on your zip code. The best way to find out is to create an account or sign in here.  You can also download the app; it’s even easier on your phone!

The pickup and delivery time slots for dry cleaning and wash and fold laundry service depends on your zip code. The AM pickup and delivery route is from 8am to 1pm. The PM pickup and delivery route is from 2pm to 7pm. We also have a mid-day delivery route from 10am-3pm.

Not going to be home? No problem! You’ll be updated with texts, emails, and photos. If you won’t be home for your first pickup, you can leave your laundry in other bags or hampers that we will return with your clean clothes.

The best way to figure out which pickup and delivery slots you are eligible for is to log in. For a complete schedule, see below:

Monday AM 8am-1pm | Monday PM 2pm-7pm

Tuesday Mid-day 10am-3pm

Wednesday AM 8am-1pm | Wednesday PM 2pm-7pm

Thursday Mid-day 10am-3pm

Friday AM 8am-1pm | Friday PM 2pm-7pm

Saturday Mid-day 10am-3pm

Sunday Mid-day 10am-3pm

2) How will I be notified?

If you opt into receiving these notifications, you’ll be prompted the evening before your pickup reminding you to have your clothes ready, shortly before the driver’s arrival, once the driver has collected your clothes. On delivery day, you’ll also be notified shortly before the driver’s arrival and once the driver has successfully delivered your clothes. If you are not present for your delivery, you will be automatically texted a picture and an update of your clean clothes delivery.

 

3) How do most customers handle the 5-hour windows?

With a 5-hour delivery window, we keep you notified by automated text messages/emails when your driver has a more accurate ETA.  Please note that routes may shift due to traffic, weather, etc. Regardless, most customers opt to leave their clothes out for pickup.

There is no need to be home for your scheduled pickup and delivery. If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your order notes. These notes help guarantee that all pickups and deliveries are successful. Simply leave your laundry bags out for pickup – you’ll be notified along the way and we will handle it from here!

 

4) Can I get next-day service?

We average between 1-2 day turnaround times from pickup to delivery. This depends on 1) the services you select and 2) whether you want to upgrade your order for next day service ($5). Starting in January 2020, The Folde is offering express, next-day wash and fold service. Wash & fold laundry orders that wish to be returned next-day will be subject to a $5 next day turnaround on top of the standard $6 delivery.

Doing quality laundry takes time but we had plenty of feedback that an upgraded next-day turnaround was something our customers wanted – without sacrificing any quality. That is why we offer the next-day service with an additional fee. When ordering, you’ll be prompted to decide whether you want this order upgrade or not. Our standard two-day service is still above industry average if you’re interested in saving money.

Questions? Comments or concerns? Let us know! Feel free to reach out by email at support@thefolde.com, phone/text at 833-676-5807, or on social media: Facebook, Instagram, or Twitter. Not into that? Browsing our FAQ page might help too!

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