These are very common questions when first getting started with a laundry route service:
We get it; this pick-up and delivery laundry concept is new. But, you’re off to quite the start switching from your traditional laundry practices and hopping on board with our new, digital take on it.
Here’s how the pickup and delivery time slots work at The Folde:
The pickup and delivery time slots for dry cleaning and wash and fold laundry service depends on your zip code. The AM laundry route service is from 8am to 1pm. The PM laundry route service is from 2pm to 7pm. We also have a mid-day delivery route from 10am-3pm.
Not going to be home? No problem! You’ll be updated with texts, emails, and photos. If you won’t be home for your first pickup, you can leave your laundry in other bags or hampers that we will return with your clean clothes.
The best way to figure out which pickup and delivery slots you are eligible for is to log in. For a complete schedule, see below:
8am – 1pm
10am – 3pm
2pm – 7pm
10am – 3pm
If you opt into receiving these notifications, you’ll be prompted the evening before your pickup reminding you to have your clothes ready, shortly before the driver’s arrival, once the driver has collected your clothes.
On delivery day, you’ll also be notified shortly before the driver’s arrival for the laundry route service. And, you’ll be notified once the driver has successfully delivered your clothes. If you are not present for your delivery, you will be automatically texted a picture and an update of your clean clothes delivery.
With a 5-hour laundry route service window, we keep you notified by automated text messages/emails when your driver has a more accurate ETA. Please note that routes may shift due to traffic, weather, etc. Regardless, most customers opt to leave their clothes out for pickup.
There is no need to be home for your scheduled pickup and delivery. If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your order notes. These notes help guarantee that all pickups and deliveries are successful. Simply leave your laundry bags out for pickup – you’ll be notified along the way and we will handle it from here!
The Folde is offering express, next-day wash and fold service. Wash & fold laundry orders that wish to be returned next-day will be subject to a $5 next day turnaround on top of the standard $6 delivery.
Otherwise, we average between 1-2 day turnaround times from pickup to delivery. This depends on 1) the services you select and 2) whether you want to upgrade your order for next-day service ($5).
Doing quality laundry takes time but we had plenty of feedback that an upgraded next-day turnaround was something our customers wanted – without sacrificing any quality. That is why we offer the next-day service with an additional fee. When ordering, you’ll be prompted to decide whether you want this order upgrade or not.
Not into that? Our standard two-day service is still available at the same price and scheduling availability.