Miscommunication happens when things get complicated. Our drivers are all W2, full-time employees that stick to their routes daily. Just like your mailman and UPS driver, our drivers get in a rhythm after they get to know your pickups and deliveries.
Instead of changing it up weekly, you’ll find better, more consistent results if you keep your designated laundry location the same from order to order.
“On Tuesday deliveries drop off my clothes with my neighbor at 1234 Fake St. Unit B but on Thursdays deliver to my front door because my neighbor leaves early for yoga class. If you’re picking up before 11 am I’ll be home but if it is after 11am you can pick up my laundry from the leasing office – if they’re not out at lunch.”
“I’ll be leaving my clothes for pickup and delivery at the back door. Enter through the side gate and you’ll see the covered back door just up the stairs.”
If you’re worried about your clothes, you’re only human. We care about your clothes just as much as you. And, we would hate to see anything happen to them.
Unfortunately, porch theft is a thing. And, while we have never had a stolen laundry order, you may want to make an effort to be a little discrete with your designated pickup and delivery notes.
“Left the laundry bags at the front door.”
“Laundry bags are just to the left of the front door behind the blue porch chairs.”
Like, a real note! While we always keep your pickup and delivery notes as updated as possible in our system, a hand-written note helps our drivers find your where your laundry is.
A simple post-it note on the front door explaining where you moved your laundry to can prevent a driver from thinking you forgot to leave your clothes out and moving on with the route.
Leaving it up to chance or hoping our driver is good at hide and seek.
Leaving a note at the front door when you leave the house.
The note can say: “Hi, The Folde! Love the laundry service! I moved the bags to the back door this time. Please use my gate code on file to get access to the backyard.”
Keeping your laundry pickup and delivery spot clean might not matter much when we are picking up, but it DEFINITELY matters when we’re delivering your clean laundry.
By sweeping or cleaning your designated laundry delivery location, you’re helping us make sure that we deliver your laundry as clean as possible.
Keeping your clean laundry in a pile of dirt.
Giving the porch as quick sweep when you set your laundry bag out.
When our drivers deliver your clean laundry, you get a text message notification with a link to a picture of the delivery. Clicking on the link to view the photo is the best way to make sure your clothes get to the right spot.
If you click the link to view the laundry delivery photo, you’ll be able to text the driver suggestions in real-time. We’re happy to work through the details with you while we’re delivering the clothes.
Ignoring the automated laundry delivery text message.
Viewing the image and using it to give our driver feedback in real-time. After all, our drivers are all W2, full-time employees that stick to their routes daily. Just like your mailman and UPS driver, our drivers get in a rhythm after they get to know your pickups and deliveries.