Delivery Laundry Tips for Leaving Clothes for Pickup
We get the following questions often:
- What if I don’t want to leave my clothes out?
- Should I be nervous of someone stealing my laundry?
- How to I keep my clothes safe if I live in an apartment?
- Can you deliver to my back door instead of my front door?
So, we talked with our delivery drivers and logistics team to come up with some tips on how to responsibly leave your laundry out for delivery laundry service.
1 – Keep it Simple & Consistent
Miscommunication happens when things get complicated. And, it’s our goal to make laundry day as easy as possible on you. Why would we over-complicate the pickup and delivery? Our drivers are all W2, full-time employees that stick to their routes daily. Just like your mailman and UPS driver, our drivers get in a rhythm after they get to know your pickups and deliveries. Instead of changing it up weekly, you’ll find better, more consistent results if you keep your designated laundry location the same from order to order.
Instead of: “On Tuesday deliveries drop off my clothes with my neighbor at 1234 Fake St. Unit B but on Thursdays deliver to my front door because my neighbor leaves early for yoga class. If you’re picking up before 11 am I’ll be home but if it is after 11am you can pick up my laundry from the leasing office – if they’re not out at lunch.”
Try: “I’ll be leaving my clothes for pickup and delivery at the back door. Enter through the side gate and you’ll see the covered back door just up the stairs.”
2 – Choose a Hidden Pickup and Delivery Spot
If you’re worried about your clothes, you’re only human. It’s a good thing! We care about your clothes just as much as you. And, we would hate to see anything happen to them. Unfortunately, porch theft is a thing. And, while we have never had a stolen laundry order, there are certain times of the year, like the winter holidays, where you may want to make an effort to be a little discrete with your designated pickup and delivery notes.
Instead of: “Left the laundry bags at the front door.”
Try: “Laundry bags are just to the left of the front door behind the blue porch chairs.”
3 – Leave Us a Note
Like, a real note! While we always keep your pickup and delivery notes as updated as possible in our system, a hand-written note helps our drivers find your where your laundry is. It can be a bit confusing if not properly documented. A simple post-it note on the front door explaining where you moved your laundry to this time can prevent a driver from thinking you forgot to leave your clothes out and moving on with the route. If you’ve made some recent changes to your designated pickup and delivery laundry location, you can always leave us a note on the door.
Instead of: leaving it up to chance or hoping our driver it good at hide and seek.
Try: Leaving a note at the front door when you leave the house. The note can say: “Hi, The Folde! Love the laundry service! I moved the bags to the back door this time. Please use my gate code on file to get access to the backyard.”
4 – Keep it Clean!
Keeping your laundry pickup and delivery spot clean might not matter much when we are picking up, but it DEFINITELY matters when we’re delivering your clean laundry. As a standard, we pack all laundry in plastic bags that are fully sealed to prevent wind or rain from getting the clothes dirty or damp.
Have you ever noticed that we tie off all of our hanging plastic bundles, unlike traditional laundromats or cleaners? This is to keep out unwanted enemies on a mission to rub off on your freshly cleaned clothes – like dust, dirt, leaves, or grass clippings.
By sweeping or cleaning your designated laundry delivery location, you’re helping us make sure that we deliver your laundry as clean as possible!
5 – Double Check Photo Confirmations
When our drivers deliver your clean laundry, you get a text message notification with a link to a picture of the delivery. Clicking on the link to view the photo is the best way to make sure your clothes get to the right spot. If there is some confusion on where to leave the clothes due to weather, unclear notes, or conflicting suggestions, our driver will do their best to make the right decision for both the safety of the clothes and the integrity of the cleaning.
If you click the link to view the laundry delivery photo, you’ll be able to text the driver suggestions in real-time. We’re happy to work through the details with you while we’re delivering the clothes. However, it is much easier to do this in the moment as opposed to a couple of hours later.
Instead of: Ignoring the automated laundry delivery text message.
Try: Viewing the image and using it to give our driver feedback in real-time. After all, our drivers are all W2, full-time employees that stick to their routes daily. Just like your mailman and UPS driver, our drivers get in a rhythm after they get to know your pickups and deliveries.