On Thursday March, 26 your account was part of a glitch that our development team noticed in our subscription account billing. This has impacted your account in at least one of the following ways:
a) You were double charged for your monthly subscription dues.
b) Your orders between 3/25-3/27 were charged a-la-carte when they should have been covered by your monthly subscription – with no additional charges.
All inappropriate laundry service charges from The Folde have been refunded – though we are hearing that these have not all reached your bank accounts yet. See below FAQ and explanation of the glitch, the refunds, and the processes we’ve put in place to prevent this moving forward.