1. User Agreement

In creating an account, you agree to: (a) review the pricing (http://www.thefolde.com/pricing) to be charged for your use of the services; and (b) authorize The Folde and its affiliates to charge your card for any and all fees incurred by your use of service: and (c) laundry will not be delivered if orders are not paid. The Folde reserves the right to hold back deliveries until there is payment for services rendered.  

2. User Contact Consent

You agree that The Folde may contact you by automated text messages and customer support phone calls with information about the services and your account.

3. Damaged Items

Damaged items rarely occur. Taking care of your garments is our number one priority. While we are very cautious to treat all garments carefully, we cannot always guarantee against color loss, bleeding or shrinkage of garments. For any items deemed damaged, The Folde may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment. Claims must be reported and inspected by The Folde within seven (7) days. The Folde does not take responsibility for any loose items causing damage when submitted in a The Folde bag, such as lipstick, pens, and lighters.

4. Lost Items

Any lost item must be reported within 7 days of the delivery of the garments. Any reimbursement for a dry-cleaned item deemed lost by The Folde shall be limited to ten (10) times the charge for treating the garment. Reimbursement for lost wash and fold items shall not exceed five (5) times the flat-rate price of the wash and fold bag. The Folde shall not take responsibility for any loose items lost when submitted in a The Folde bag, such as watches, jewelry, or cufflinks.

5. Delivery

The Folde allows customers to leave orders outside residences or with a doorman, provided the customer gives scheduling consent. However, once delivery has been made, we will not be held responsible for loss or damage of any items. All deliveries are photographed when left outside residences.

6. Pricing & Fees

All pricing is listed at www.thefolde.com/pricing. As stated, The Folde reserves the right to charge for 1) Missed Pickups ($15) in the event that a pickup is missed by the customer and 2) Sanitization ($10) on orders that are collected with excessive bodily fluid or animal fur. All other order upgrades are selected and agreed to by the customer when placing an order.

Last Modified: January 1, 2021

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