1. User Agreement

In creating an account, you agree to: (a) review the pricing (https://www.thefolde.com/pricing) to be charged for your use of the services; and (b) authorize The Folde and its affiliates to charge your card for any and all fees incurred by your use of service: and (c) laundry will not be delivered if orders are not paid. The Folde reserves the right to hold back deliveries until there is payment for services rendered.

2. User Contact Consent

You agree that The Folde may contact you by automated text messages, emails, and customer support phone calls with information about the services and your account.

3. Damaged Items

Damaged items rarely occur. Taking care of your garments is our number one priority. While we are very cautious to treat all garments carefully, we cannot always guarantee against color loss, bleeding or shrinkage of garments.

Claims must be reported to The Folde within seven (7) days of delivery. Claims submitted more than seven (7) days after the delivery will not be considered. The Folde does not take responsibility for any loose items causing damage when submitted in a The Folde bag, such as lipstick, pens, and lighters.

3.1 Damaged Dry Cleaning/Launder Press: For any dry cleaning/launder-press items deemed damaged, The Folde may reimburse you by either:

      • crediting your account up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment or
      • refunding your account up to six (6) times the charge for cleaning the item regardless of brand, price or condition of the garment

3.2 Damaged Wash & Fold:For any wash & fold items deemed damaged, The Folde may reimburse you by either:

      • crediting your account up to three (3) times the charge for cleaning the item (as determined by total flat-rate bag subtotal) regardless of brand, price or condition of the garment(s).
      • refunding your account up to two (2) times the charge for cleaning the item (as determined by total flat-rate bag subtotal) regardless of brand, price or condition of the garment(s).

4. Lost Items

There is an inherent risk in sending garments for cleaning and there is potential for these garments to get lost. The Folde has implemented measures designed to prevent the situations of lost items from happening, but The Folde cannot guarantee that such situations will never happen.

Any lost item must be reported within 7 days of the delivery of the garments. Claims submitted more than seven (7) days after the delivery will not be considered.

The Folde does not take responsibility for any loose items lost when submitted in a The Folde bag, such as watches, jewelry, Airpods, or cufflinks.

4.1 Lost Dry Cleaning/Launder Press Items: For any dry cleaning/launder-press items deemed lost by The Folde, The Folde may reimburse you by either:

      • crediting your account up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment or
      • refunding your account up to six (6) times the charge for cleaning the item regardless of brand, price or condition of the garment

4.2 Lost Wash & Fold: For any wash & fold items deemed lost by The Folde, The Folde may reimburse you by either:

      • crediting your account up to three (3) times the charge for cleaning the item (as determined by total flat-rate bag subtotal) regardless of brand, price or condition of the garment(s).
      • refunding your account up to two (2) times the charge for cleaning the item (as determined by total flat-rate bag subtotal) regardless of brand, price or condition of the garment(s).

5. Delivery

The Folde allows customers to leave orders outside residences or with a doorman, provided the customer gives scheduling consent. However, once delivery has been made, we will not be held responsible for loss or damage of any items. All pickups & deliveries are photographed when left outside residences.

6. Pricing & Fees

All pricing is listed at www.thefolde.com/pricing. As stated, The Folde reserves the right to charge for 1) Missed Pickups ($15) in the event that a pickup is missed by the customer and 2) Sanitization ($10) on orders that are collected with excessive bodily fluid or animal fur. All other order upgrades are selected and agreed to by the customer when placing an order.

6.1 Unpaid Bills: If we retry and are not able to successfully charge the payment method you have on file, we will temporarily block your account from scheduling new orders until your payment information has been updated and your unpaid balance has been settled. We will then send you regular notifications, reminding you to update your payment information. If we are unable to receive compensation within 2 months of your clothes being delivered, we reserve the right to then transfer the uncollected balance to a collections agency.

Last Modified: April 2, 2021

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