We do our best to always deliver clean laundry to our customers. If your card fails at payment, we understand – things happen! Most of our orders are cleaned overnight. This means your transaction times may be from 9pm-6am. And, banks tend to be leery about these nocturnal charges sometimes.

If we retry and are not able to successfully charge the payment method you have on file, we will temporarily block your account from scheduling new orders until your payment information has been updated and your unpaid balance has been settled. We will then send you regular notifications, reminding you to update your payment information.

If we are unable to receive compensation within 2 months of your clothes being delivered, we will then transfer the uncollected balance to a collections agency.