That’s exciting! But, we get it. This whole pick-up and delivery laundry concept is new. Keep scrolling for our What to Expect guide to your first order.
Create your laundry account and select your treatment preferences. You can even leave notes on special treatment for our team!
On laundry day, you’ll get your own, personalized laundry bags to separate your laundry and dry cleaning; these bags are yours to keep! Just in case, we’ll remind you the night before and then again on the day of your service to make sure you don’t forget.
When your clothes are cleaned, crisp, and ready to wear, one of our delivery drivers will return them folded and hung at your designated drop-off location.
Create an account by downloading our app for either iOS or Android devices, If you do not want to download the app, you can still order online.
Enter your contact information, set your cleaning preferences, detail your preferred location for pickups and deliveries, add your payment information, and schedule your first pickup.
We encourage our drivers to keep things safe, clean, and contactless. Plus, most people opt to not be present at their pickups anyways.
With your first order, you will leave your laundry in disposable bags for our drivers to pick up. Please avoid sending your laundry in hampers or on hangers – both can be damaged in transport. When we return your clean laundry, we will include your personalized The Folde laundry bags. Once you have these laundry bags, you can stuff them full at your convenience for future orders.
If you need more bags or replacement bags, just ask!
We use different bags to differentiate service, treatment, and pricing. This means it is up to you to control the treatment and pricing of your order.
Wash & Fold Bags: Our wash and fold bags come in two sizes:
Items in the wash & fold bags get treated like regular laundry – washed, dried, and folded.
These bags hold your everyday laundry including clothing, towels, sheets, and other items that you would run through a personal washer and dryer.
As part of our wash & fold service, we hang and steam all collared shirts, dresses, and blouses.
Dry Cleaning & Launder Press Bag: This garment bag for our dry cleaning and launder press service doubles as a garment carrier. Garments included in the dry cleaning bag are either laundered or dry cleaned then pressed or steamed depending on the manufacturer’s recommendations. Dry Cleaning services are priced per item.
No, we sort for you! All wash and fold laundry is sorted three ways for washing and up to five ways for drying – meaning your whites are never washed with colors and your delicates are never dried with your towels.
As part of our standard practices, we sort and check all garments for stains in production.
However, it helps if you notify us of stains and special requests in your order notes. You have the option to choose other treatment options in your account preferences as well, including bleach whites, add softener, or use scented detergent.
There is no need to be home for your scheduled pickup and delivery. In fact, most people prefer to just leave their clothes out for our drivers.
If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your order notes. These notes help guarantee that all pickups and deliveries are successful. You’ll be notified along the way and we will handle it from here!
We average between 1-2 day turnaround times from pickup to delivery. This depends on 1) the services you select and 2) whether you want to upgrade your order for next day service ($5).
The Folde is now offering express, next-day wash and fold service. Wash & fold laundry orders that wish to be returned next-day will be subject to a $5 next day turnaround.
When ordering, you’ll be prompted to decide whether you want this order upgrade or not. Not into that? Our standard two-day service is still available at the same price and scheduling availability.
At The Folde, we pay our drivers as full-time W2 employees that are covered by insurance and driving our company vans – you may have seen them around! We’re pretty proud of our fleet of delivery vans!!
With that, our drivers are compensated a fair and responsible wage – unlike delivery services that pay their employees as contractors that rely on tips. This fair wage and benefit plan is part of an initiative to make sure your laundry is always taken care of in the best way possible – from the van it is delivered in to the person delivering it.
Wash and Fold: Our premium wash & fold treatment hangs & steams all collared shirts, blouses, and dresses at no extra charge – part of our wrinkle-free guarantee. As for the folded items, it’s not a science; it’s an art! We pack like-items in individual drawer-ready bags aimed at keeping your laundry ready for the drawer. Shirts with shirts. Pants with pants. Kids clothes with kids clothes, etc.
Dry Cleaning: Our dry cleaning processes use organic solvent as opposed to harmful alternatives. These garments are returned pressed on hangers as you would see at conventional cleaners
There is no one size fits all solution – but here is a start.
Most families use The Folde every week which allows them to get their clothes on a predictable rotation of about 1-2 bags per week. However, on the other end of the spectrum, there are some people who like to let their laundry pile up – meaning they only need one big order per month.
Some use it less as a replacement for their washing machine and more as a quick ‘get out of jail free card’ when things really start piling up. In that crowd, there is a big group of folks that only send their sheets and towels during their seasonal deep clean.
The point is delivery laundry is really a day-saver. Everyone can use some help lightening the load! But it isn’t a one size fits all service.
Test it out a couple of times and see where you find your sweet spot. Wherever it is, we’ve got a spot for you.